Return and refund policy

Consistens Return and Refund Policy
Last Updated: March 19, 2025
We want you to love your Consistens purchase. If you’re not satisfied, this Return and Refund Policy explains how to return items and request refunds. This policy complies with Shopify and Google Merchant Center requirements and applies to purchases in the United States and Europe (France, Germany, Spain, England, Netherlands).
  1. Return Eligibility
    • Items are eligible for return within 30 days of delivery (extended to 45 days during November 15 - December 31 for holiday purchases).
    • Products must be unused, in original packaging, and in the same condition as received, with tags attached (if applicable).
    • Non-returnable items: Custom-made products, items marked "final sale."
  2. Return Process
    • By Mail:
      • Initiate a return at consistens.com/returns (#) within 30 days.
      • We provide a prepaid return label for US orders; EU customers are responsible for return shipping costs unless the item is defective.
      • Pack the item securely and include the order confirmation or receipt.
    • Return Address: [, e.g., Consistens Returns, Rua Pioneiro José Tel,number 1124, Maringá-PR, CEP 87060-240, Brazil].
    • Contact
      wolfagencia.ltda@gmail.com
      for EU return instructions if needed.
  3. Refund Conditions
    • Refunds are issued to the original payment method within 5-10 business days of receiving the returned item.
    • Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
    • For defective items, we cover return shipping and offer a full refund or replacement.
  4. Exchange Option
    • Exchanges are available for the same item in a different size or color, subject to availability. Follow the return process and specify "exchange" at consistens.com/returns (#).
  5. Restocking Fee
    • No restocking fee applies unless the return is for customer preference (not defect/error), in which case a $5 fee may be deducted (US only).
  6. International Returns (Europe)
    • EU customers have a 14-day right to cancel under EU Consumer Rights Directive, extended to 30 days by Consistens policy.
    • Return shipping costs are borne by the customer unless the item is defective or incorrect.
    • Refunds comply with local laws (e.g., full refund including shipping for faulty goods).
  7. How to Contact Us
    • For return issues, email wolfagencia.ltda@gmail.com within 7 days of delivery. Provide your order number and reason for return.
  8. Google Merchant Center Compliance
    • This policy is accessible on our website and included in product data for Shopping ads and free listings, as required by Google Merchant Center.